Refund Policy

Thank you for shopping at CeyloTravels. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Refunds

Once we receive your request and inspect the item, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods
• Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Processing Time

Refunds and exchanges will be processed within 10 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.